Service Directory
A–Z directory
A
Adapters | Transformers
If you require an adapter | Subject to availability | Please contact Reception
A
Additional Services
Whenever you need additional services like: taxis, doctor, airport transfers please contact
reception
A
Air Conditioning
The air conditioning is connected to a central circuit | You may turn it on or off manually on the
control panel on the wall | Keep doors and windows closed to keep it working
A
Airport
Faro International Airport is situated 30 km from the hotel and approximately 35 minutes by
car/taxi | The Reception can arrange this transport for you
A
Animals
Pets are not permitted, except guide-dogs
A
Apartments
All items and materials in your apartment are for your use and belong to the Aparthotel | If you
wish to purchase any item please contact Reception | The bath towels are for exclusive use in
the apartment and are not to be used outside: swimming pool indoor and outdoor or beach
A
Apartment Key Card
Your apartment key card also activates the lights in your apartment and gives you access to the indoor pool changing rooms, the gym and the gate to the main outdoor pool
B
Babysitter
The Aparthotel can arrange the services of a babysitter, please contact Reception | Allow at least 24 hours notice.
B
Baggage
To store your baggage please head to the Reception
B
Bar Nautilus (Dial 1903)
Situated in the main building on level -1 | Verify the operating hours on the Reception information board
B
Blankets
For extra blankets please contact the Reception
C
Check-in - Time
The check-in time is from 4pm onwards | Should you arrive earlier your apartment may not be ready for immediate occupancy | You may leave your luggage at the Reception
C
Check-out - Time
The check-out time is by 11am | Should you require a late check-out (a charge may apply) or wish to extend your stay please contact Reception | You may leave your luggage at the Reception
C
Cheques
Only certified personal cheques are accepted | Cheques issued by foreign banks cannot be accepted
C
Coffee Machine (filter)
Filter coffee machines are available, free of charge | Subject to availability | Please contact Reception
C
Complaints Book
A Complaints Book is available
C
Conference Room
Available a conference room with audio-visual equipment to support meetings and other events with capacity to seat 60 people | For more information please contact the Reception
C
Cots
Cots are available, free of charge | Subject to availability | Please contact reception
C
Country Code for International calls
For information on the International country codes please contact Reception
C
Correspondence and massages
The Reception can assist you with your messaging needs, correspondence and parcels
C
Credit Cards
The Aparthotel accepts most Credit and Debit Cards
D
Do Not Disturb
Whenever you do not want to be disturbed place the “Do not Disturb” sign outside your door
| If you wish, notify the Reception so that you do not receive phone calls
E
Electricity
The apartment's voltage is 220V | Please contact Reception if you require an adapter, subject to availability.
The load capacity of the sockets in the bedrooms, kitchens/kitchenettes and bathrooms is limited, so please do not plug in appliances that require high power.
E
Elevators
Children under 12 should be accompanied by an adult | In case of a fire do not use the elevators | Always use the stairs
E
Emergency
In case of a fire please head to closest emergency exit and do not use lifts | The emergency exits are marked | Carefully read the safety instructions located behind your apartment front door
E
Excursions | Tickets
We will be happy to indicate the existing offer of excursions and to help you make the bookings and respective tickets | Please contact Reception
E
Extra bed
On request and subject to availability | This service has a cost | Please contact Reception
F
Flowers
Please contact the Reception.
G
Gym
Located in the main building on level -1 | Open from 7am until 8pm | For your safety, consult and comply with safety rules regarding the use of the gym
Located in the main building on level -1 | Open from 7am until 8pm | For your safety, consult and comply with safety rules regarding the use of the gym
H
Housekeeping
Your apartment is cleaned daily, at varying times.
Change towels at least twice a week.
Daily change of towels at the customer's request.
Change bed linen every 7 days.
Located in the main building on level -1 | Open from 7am until 8pm | For your safety, consult and comply with safety rules regarding the use of the gym
I
Internet
The Aparthotel has free Wi-Fi access in all apartments and public areas
Located in the main building on level -1 | Open from 7am until 8pm | For your safety, consult and comply with safety rules regarding the use of the gym
I
Iron and /or Ironing board
Should you require an iron and/or ironing board, please contact Reception| This service is free and subject to availability
Located in the main building on level -1 | Open from 7am until 8pm | For your safety, consult and comply with safety rules regarding the use of the gym
L
Laundry and Ironing
Service subject to an additional charge | Please refer to the price list located in your apartment
L
Laundry and Ironing on Request
If you would like your clothes to be ready the same day, they must be dropped off by 9:00 a.m, except on weekends and holidays, in which case a 50% surcharge applies
L
Lost and Found
In case a personal belong or object is left behind after your stay , please contact the Reception| All items can be sent by airmail to the respective owners, at the cost of the service and if expressly resquested by them | All items found will be kept for maximum 90 days.
M
Maintenance
If you have a maintenance situation during your stay please inform the Reception
M
Massage
Please contact the Reception | Subject to prior appointment
P
Pharmacy
The pharmacy is 300m away
P
Photocopies | Scanning service | Printing boarding passes
Some services have costs | Please contact Reception
P
Pillows
If you need extra pillows or require to change your pillow, please contact Reception
R
Reception (Ext.9)
Located in the main building on level 0 (zero) | Open 24 hours
R
Rent-a-car
R
For information contact Reception
S
Safe Deposit Box
All apartments have a safe deposit box in the wardrobe of the bedroom (for rent) | On check out day please check that all objects have been removed from the safe and that the door is left open | The Aparthotel Is not responsible for the valuables left in the safe deposit box
S
Sewing Service available
Service with a cost | Please contact Reception
S
Silence
We thank you for respecting the silence in the corridors of the Aparthotel, especially after 10pm to respect the rest of the other guests
S
Smoking
The Aparthotel is 100% non-smoking | However, you are permitted to smoke on the apartment balcony and outdoor public areas | We recommend that the window/door is kept closed when you are smoking in your balcony
S
Snack bar Oceanus (ext. 1904)
Located in front of the main building | Serves snacks, light meals and drinks | Please verify the opening hours on the Reception information board
S
Sunbeds
It is not permitted to mark sunbeds with towels or other personal objects | If this happens, the Aparthotel reserves the right to withdraw the objects
S
Swimming pool - Indoors
For your safety, consult and comply with safety rules regarding the use of the pool | The use of a swimming cap is compulsory | They are available for sale at the Reception | Heated in the Winter months
S
Swimming pool - Outdoors
For your safety, consult and comply with safety rules regarding the use of the pool | It is not permitted to bring in from the outside: food and drinks | No glass permitted in the pool area
T
Taxi
Please contact Reception
T
Telephone
To obtain an outside line please dial 0 (zero) | For calls between rooms please dial the full room number ex.: 1118 or 2314 | For International calls dial: 0+00+international country code + number
T
Television
All apartments have flat screen televisions | At your disposal you have 20 channels via satellite TV
T
Toiletries on request
Whenever you need we can provide: toothbrush and paste, shaving kit, nail file and cotton ball, on request | Please contact Reception
T
Translations service on request and / or secretariat
Service with a cost | Please contact Reception
W
Wake-up service
Whenever you need we can provide: toothbrush and paste, shaving kit, nail file and cotton ball, on request | Please contact Reception
W
Water
The tap water is potable, however we do recommend you drink bottled water